Terras Miami Rooftop
Overview
Terras Miami Rooftop ("Terras," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect and use information when you visit terras.miami, submit a contact form, make an inquiry, interact with our social links, communicate with us, or opt in to receive text messages.
This policy applies to our website and direct hospitality communications. Third-party services, including reservation platforms, social networks, review platforms, maps, and payment processors, may have their own privacy practices.
Information We Collect
We collect information you choose to provide and limited technical information that helps us operate the website.
- Contact details: name, email address, phone number if provided, company name if provided, party size if provided, and the message or inquiry you submit.
- Reservation and event information: date, time, party details, preferences, accessibility requests, dietary notes, or other details you provide when coordinating a visit or private event.
- SMS information: mobile number, opt-in status, consent records, message history, and opt-out requests if you choose to communicate with us by text.
- Website information: device, browser, pages visited, referring pages, approximate location derived from technical data, and performance information collected through analytics and speed tools.
- Social and third-party interactions: information you provide through Instagram, TikTok, Facebook, Yelp, Tripadvisor, Google, SevenRooms, email providers, or similar services when you use those platforms to interact with us.
How We Use Information
We use information for ordinary hospitality, website, and guest service purposes.
- Respond to inquiries, event requests, private dining questions, and guest service messages.
- Coordinate reservations, seating, events, accessibility needs, dietary requests, and follow-up communications.
- Send confirmations, reminders, service updates, and promotional messages when permitted by law and your consent choices.
- Operate, secure, maintain, and improve our website, forms, emails, analytics, and guest communication systems.
- Protect our guests, team, property, rights, and legal interests.
- Comply with legal, tax, accounting, and regulatory obligations.
Contact Form
When you submit the website contact form, we collect your full name, email address, optional company name, optional party size, and message. We use this information to answer your inquiry, route your request to the Terras team, and keep an internal record of the conversation.
Form submissions may be stored in our database and sent to our team by email. We may send a confirmation email to the address you provide. Please avoid submitting sensitive personal information, payment card numbers, health records, government identification numbers, or information you do not want handled through a standard website form.
SMS Contact Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors, carriers, aggregators, and service providers that help deliver or support our text messaging program.
If you opt in to receive SMS messages from Terras, we use your mobile number and consent status only to send messages related to your request, reservation, event inquiry, guest service interaction, or marketing messages where you have separately agreed to receive them. Message frequency varies.
You can opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance, call (305) 402-4567, or email events@terras.miami. Message and data rates may apply. Your consent to receive SMS messages is not a condition of purchase.
Your Choices
- Email: you can contact us to update or delete your inquiry information, subject to records we need to keep for legal, accounting, safety, or operational reasons.
- SMS: reply STOP to cancel text messages or HELP for assistance.
- Reservations: use the tools in your reservation confirmation or contact us to request changes where available.
- Cookies: use your browser settings to limit cookies or delete stored site data.
- State privacy rights: depending on where you live, you may have rights to access, correct, delete, or limit certain uses of your personal information. Contact us to submit a request.
Security & Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, database, email, or messaging system is completely secure, so please use care when deciding what information to send online.
We keep information for as long as reasonably needed for the purposes described in this policy, including guest service, reservations, legal compliance, dispute resolution, fraud prevention, accounting, and business operations.
Children
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Policy Updates
We may update this Privacy Policy from time to time. The "Last updated" date shows when the current version became effective.
Contact Us
Terras Miami Rooftop
528 SW 9th Ave, 4th Floor
Miami, FL 33130
Email: events@terras.miami
Phone: (305) 402-4567